Refund policy

Zokinder Refund Policy

1. Refund Eligibility

  • Unopened and Unused Products: Customers are eligible for a full refund within 14 days of purchase for unopened and unused products.
  • Damaged or Defective Products: Customers may request a full refund or replacement for damaged or defective products received.

2. Refund Process

  1. Contact Customer Support: Contact Zokinder’s customer support team via email (info@zokinder.com) or phone (+91 81492 27505) to initiate the return process.
  2. Provide Order Details: Provide your order number, name, and contact information.
  3. Return Shipping: Customers are responsible for the cost of return shipping, unless the product is damaged or defective.
  4. Refund Processing: Once Zokinder receives the returned product and verifies its condition, a refund will be processed to the original payment method within 7-10 business days.

3. Exceptions to Refund Policy

  • Customized Products: Customized products are non-refundable.
  • Digital Products: Digital products, such as e-books or downloadable software, are non-refundable.
  • Products on Sale: Products purchased on sale may have specific return and refund policies.

4. Additional Information

  • Proof of Purchase: Customers may be required to provide proof of purchase, such as an order confirmation email or receipt.
  • Product Condition: Returned products must be in their original condition, undamaged, and in their original packaging.
  • Refund Methods: Refunds will be processed to the original payment method used for the purchase.
  • Force Majeure: Zokinder shall not be liable for any delay or failure to perform its obligations under this Refund Policy due to circumstances beyond its reasonable control, such as natural disasters, acts of God, or government regulations.

Zokinder reserves the right to modify this Refund Policy at any time. Please refer to the latest version of the policy on the Zokinder website.